HAMEG: Request RMA

RMA request

To speed up the repair procedure all customers need to request an RMA number before returning any instrument to HAMEG. This will help us to process your order as fast and accurately as possible.

To get an RMA number please fill the form below. Mandatory fields are marked with an asterisk (*).

Invoice address

Customer no.:

If available (Dxxxxxx)

Company*:

If you are an individual please enter your full name here.

Street*:

Complete street address

ZIP*:

ZIP incl. country code

City*:

Country:

VAT ID:

VAT ID number (if available, for customers in the EU)

Phone*:

Complete phone number including country prefix.

E-Mail*:

Your E-Mail address we will reply to.

Delivery address (if different)

Company:

If you are an individual please enter your full name here.

Street:

Complete street address

ZIP:

ZIP incl. country code

City:

Country:

Information on your instrument

Type*:

e.g. HM303-6, HM1507-2, etc.

Serial no.*:

See label on instrument's back. If your serial number is like Zxxxxx, please give production week and year which are located next to the serial number (e.g. 34/99).

Date of purchase*:

This information is important to determine wether your instrument is within the warranty period. Please attach the sales slip to the instrument.

Information on the fault

Fault category*:

Which part or function of the instrument is faulty?

Fault effect*:

What (visible) effect does the fault have?

Fault occurance*:

When does the fault occur?

Add. information:

If applicable: Which channel is affected by the fault?

Comments:

Please enter further comments on the fault.

Technical contact person*:

For further enquiries on the technical details of the fault

Phone*:

Including country code (if outside Germany)

Email*:

Additional information

Automatic clearance:

In Euro. Please enter the maximum cost you want to have your instrument repaired without an explicit clearance.

	Estimate of cost
	Calibration incl. Certificate
	Calibration incl. Certificate with extra input protocol (50% surcharge on the calibration price)
	Return via UPS (may be with costs)
	Please send me an original cardboard box (with costs, see link to the right)

Please tick whether your instrument should be calibrated by us (including an ISO certificate) and/or if you want to receive an estimate of cost before your instrument will be repaired.

Prices for our calibrations are to be found in an extra calibration price list.

The UPS return service will be charged if instrument is outside warranty period.

If the original cardboard box is not available we can send you a new one with costs.